Welcome to our FAQ Library!
Here, you'll find answers to your most common questions about crypto exchange.
Can I use a credit card to make a payment?
Absolutely! You can easily purchase digital currency using your credit card.
Which cryptocurrencies can I exchange on Bitcomma?
Currently, Bitcomma supports Bitcoin.
How can I get a Bitcoin wallet?
At Bitcomma, we don't offer wallets. You're responsible for choosing and obtaining your wallet.
How do I know coins were sent to my chosen wallet?
To check transactions, check http://blockchain.info/address/YOURADDRESS. It will show all transactions related to your wallet address.
Can I sell cryptocurrency through Bitcomma?
Absolutely! You can sell Bitcoin through Bitcomma and receive FIAT currency directly into your bank account.
What Influences the exchange rate?
Bitcomma strives to execute transactions at or near the prevailing market exchange rate, influenced by liquidity providers such as kraken.com cryptocurrency exchange.
When is the exchange rate established?
The exchange rate is set upon receipt of payment and order processing.
Do I receive cryptocurrency immediately after payment?
No, you won't. Cryptocurrency is only sent to your wallet after completing full KYC verification and upon approval and confirmation of your payment and wallet address.
Can I purchase crypto without uploading my ID?
No, you cannot. Uploading your verification documents is mandatory to buy crypto.
What's the purpose of signing the KYC document?
The KYC (Know Your Customer) process is a legal requirement for purchasing cryptocurrency up to a certain amount. We strictly adhere to regulatory rules and require KYC for every purchase.
Why provide personal information and documents?
In compliance with regulatory guidance and maintaining the highest standards of security and privacy, we require completing the "Know Your Client" procedure. This ensures the protection of your account, prevents fraud, and upholds a secure financial service.
Are credit card details stored in the Bitcomma system?
No, your credit/debit card details are not stored in our system.
How long does it take to receive cryptocurrency in my wallet?
We endeavour to settle exchange orders promptly, typically within five days after submitting a transaction order and completing full KYC verification.
Can I cancel my order?
Orders can be cancelled only before Bitcomma executes the exchange transaction. Please contact our support team at support@bitcomma.com for assistance.
What are your support team's working hours?
Our dedicated customer support is available Monday - Friday, 10:00 a.m. - 01:00 a.m. (GMT+3:00)
