Refund policy
Bitcomma.com is owned and operated by Centralex Sp. z o.o. (company number 1132566), which is authorised to provide virtual currency service and has a registered and operational address at Hoża Street No. 86, 210 spaces, Warsaw, postal code 00-682 (“We,” “our”).
All exchange operations, sales, and purchases of Cryptocurrency via the Service are final. Bitcomma.com does not accept returns and will not provide refunds unless expressly provided in terms of Use.
According to Regulatory Guidance, the completion of a successful “Know Your Client” (“KYC”) procedure is a necessary condition for the Use of the Service. In rare circumstances, Bitcomma.com reserves the right to cancel your order or offer you a different price for the Services. If, according to a KYC process, Bitcomma.com refuses to provide services to a user due to AML policy, compliance directive, or any other reason, Bitcomma.com shall initiate a transaction reversal. The user’s FIAT funds/cryptocurrency shall be returned to the user’s account/wallet five (5) days after the date a user submits an exchange order. If we cancel your order and have already received FIAT Currency from you regarding such an order, we will refund such funds to you subject to applicable law and regulation.
Refunds shall be made to the same source from which they originated after deducting any cost or expense we incur concerning such transfer, including any wire transfer charges, currency exchange charges, and/or payment processing charges. At Bitcomma’s sole discretion, your funds may be returned to another source to which you are the beneficiary as long as you provide us with the required documents and information to verify the account to which the funds were requested to be refunded belongs to you.
To comply with anti-money laundering and terrorist financing regulations or any other regulations and to prevent prohibited conduct, all payments and information related to the refund may be verified by Bitcomma.com. In such a case, Bitcomma.com may request from you, at its sole discretion, to provide certain documents and information, including, without limitation, identification documents, a copy of your credit card (Front – we need to see your name, expiration date, first 6 and last 4 digits of the card number. For security purposes, you must cover the middle 6 digits using a SMALL strip of paper. Back – we need to see your signature to validate the card. For security purposes, you must cover the CVV using a SMALL piece of paper, but we must be able to see the rest of the information on the back of the card) or bank details and/or any other proof required to affect the refund. In case you fail to provide appropriate documents or information, or in case of doubts about the authenticity of provided documents and information, Bitcomma.com shall be entitled to cease the refund process until you take appropriate measures, as requested.
The provisions of this refund policy shall apply mutatis mutandis to any return of Cryptocurrency already received from you before the cancellation of your order, from which the then-current equivalent amount of Cryptocurrency to such costs and expenses shall be deducted. It is understood, agreed upon, and confirmed by you that due to cryptocurrency price volatility, we cannot refund the exact cryptocurrency amount you received. Therefore, that amount of Cryptocurrency refunded shall be calculated based on its USD value at the date of a transaction between you and Bitcomma.com concerning such Cryptocurrency (without derogating from our right to deduct from such refund any cost and expense we incur about it, as specified above). Notwithstanding the above, Bitcomma.com reserves the right to cancel your order without any refund or decline any refund request if it suspects you have engaged in or been involved in fraudulent or illegal activity.
Refunds will be processed without undue delay and, in any event, within 5 (five) business days from the cancellation of an order, subject to the requirements set forth hereinabove, provided that you do not fail to provide Bitcomma.com with any information and/or documentation required to process the refund.
